FREQUENTLY ASKED QUESTIONS
A selection of the most common, and some random, questions from over the years.
If you don’t see your answer here, please feel to book in a chat with us and we can help.
A Managed Service Provider is a company that offers outsourced IT services, managing and maintaining your business’s technology infrastructure and systems.
Managed services provide proactive, ongoing support and maintenance, while traditional IT support typically offers reactive assistance when issues arise.
Managed services can improve IT reliability, reduce downtime, enhance security, and provide cost-effective solutions tailored to your business’s requirements.
We offer a range of services, including network management, cybersecurity, cloud solutions, IT support, and more. Our goal is to meet all your IT needs.
We have experience serving clients across various industries, including healthcare, finance, construction, finance, education, and more.
We have been in business for over 25 years and have a team of certified technicians who are available 24/7 to help you with any IT issue you may be having.
At Bridge IT, our philosophy is simple: provide the best possible IT support, at a fair and reasonable price, to businesses of all sizes. We take a proactive approach to preventing technology problems before they happen and we are always available to help you when you need us.
Bridge IT offers 24/7 IT support for businesses of all sizes. Our team of certified technicians are available around the clock to help you with any technical issues that may arise. Whether you need assistance with your desktop, laptop, mobile device, network, server, or printer, we can help! Contact us today to learn more about our IT support services.
What sets us apart from other IT support companies is our approach. Instead of waiting for technology problems to arise, we take a proactive approach to prevent them from happening in the first place. This allows you to focus on running your business, while we handle all of your IT needs. Contact us today to learn more about how our proactive approach can benefit your business!
Yes, we can assist with cloud migration, setup, and ongoing management to optimize your cloud infrastructure.
Our response time depends on the severity of the issue. We prioritise critical issues and strive for quick resolutions.
Our team of certified technicians is based in Australia and we offer our IT support services to businesses nationwide. Contact us today to learn more about how we can help your business with all of your IT needs!
Yes, our products and services are designed to meet the real-world needs of businesses of all sizes. We understand that each business has unique IT needs and we work closely with our clients to ensure that they are getting the best possible service.
Yes, we can help you meet industry and government compliance demands. We offer a wide range of IT support services, software, hardware and practices to help you with any compliance issue you may be having.
Yes, we offer customizable service plans to ensure your unique requirements are met.
Our technicians hold industry-standard certifications and undergo continuous training to stay up-to-date with the latest technologies.
We stay informed through continuous education, industry research, and partnerships with technology leaders.
Our services are designed to benefit businesses of all sizes and industries. We can assess your needs to determine the best solution for you.
We implement regular data backups and comprehensive disaster recovery plans to protect your data and minimize downtime.
The opposing question should really be “How much data are you willing to lose?” You’ll find that most businesses do daily backups (some more often). It can be a little resource demanding so it’s something that’s suggested to be done overnight. Most people seem to be comfortable with weekly backups and monthly for those with less important info. Best practice is to have three copies of your data: the original, a backup, and a third version, preferably offsite.
Our pricing is tailored to your specific needs. We offer competitive and transparent pricing models.
You can choose to pay by PayPal, EFTPOS, Visa, MasterCard, Direct Deposit or cash. A small surcharge will apply to credit card payments over $500.
Yes. We recommend an annual service for all computers and monthly servicing for all servers. For those in high dust and particle locations, we recommend shorter periods between servicing.
We currently manage servers, networks & websites for businesses around Australia and overseas. We remotely manage the daily operations and should a server emergency occur, will have someone on site within 1 to 3 hours.
Call us for a custom proposal Ph: 0414 899 254
At Bridge IT, we offer a wide range of IT support services to businesses of all sizes. Our team of certified technicians can help you with any technical issue you may be having, no matter how big or small. We offer 24/7 support so that you can always reach us when you need us. Contact us today to learn more about the IT support services we offer!
At Bridge IT, we believe that BOTH the software and hardware AND the people who use them are equally important. We work closely with our clients to ensure that they are getting the best possible service and we are always available to help you when you need us.
We can provide remote support to anywhere in the world. We can remote access your computer and fix software/os problems while you watch.
Each case is different but a standard service call such as virus removal and general troubleshooting usually takes about 1 hour. We can usually tell within the first 10 minutes how long it will take. After that first hour, billing is done in 15 minute increments.
Most Repairs are done in an hour or less so you are more than welcome to take advantage of any extra time available. We can service a second computer or device, answer any questions, help you with shortcuts to be more productive or let you know of any advances or technology to help make your life easier.
We carry spare parts for the most common problems but if we don’t have it, we can get it within 30 minutes or get it shipped same day / overnight.
Sometimes you think you need a new computer but all it needs is a little TLC to fix it or upgrade it. Computer Repairs are fast & components are cheap so there is a good chance we can save your computer (and your sanity) with a quick repair or simple component upgrade.
If our assessment suggests that it might be more cost effective to replace your computer or laptop you can buy a replacement direct from us. We aim to beat all the major players and can usually find you a better deal direct from our distributor’s warehouses in Brisbane. Sydney & Melbourne. The items are sent overnight delivery.
We employ robust cybersecurity measures, including firewalls, encryption, regular updates, and employee training, to safeguard your data.