On Demand Remote Server Maintenance & Support
Experience shows us that customers cannot always wait until their next monthly maintenance schedule to group tasks together. Often issues need to be addressed promptly and depending on the task required, assistance can be provided same day, next day or an appointment can be made. Examples of types of support issues include:-
The system is non-operational or severely affected. Bridge IT will provide telephone support or remote support within 2.0hrs (worst case). Where required, on site service will be scheduled with best effort to attend within 4.0hrs. We recognize that urgent issues take priority and where possible will leave one site un-finished (but operational) in order to resolve an urgent problem. Clients tend to understand this priority system since one day they may be in need of urgent service themselves.
The system is moderately affected however still operational (work around available). Bridge IT will provide telephone support or remote support within 4.0hrs (worst case) that more than likely will resolve the issue. Where required, on site service will be scheduled for next business day.
A minor problem has been found which may require investigation and solving at some time in the future. A suitable time to address this problem is agreed between the client and Bridge IT.
How much should a small business pay for IT support?
The cost of IT support can vary depending on the scope of service needed. Some IT support providers offer a fixed monthly fee for their service, while others charge by the hour. On average, you can expect to pay between $75 to $200 per hour for IT support.
What services do you offer to small business?
IT support can include a range of offerings such as network setup and maintenance, cybersecurity solutions, backup and recovery, software installation and updates, cloud computing, email and phone support, and hardware repairs and upgrades. Each office has different business needs so our local Australia based team can help find a solution for you.
What is an IT setup?
An IT setup involves setting up and configuring the necessary hardware and software to meet the business’s technology requirements. This can include installing servers, networking equipment, computers, printers, software, and security measures such as firewalls and antivirus software.
What is an example of IT services work?
An example of IT services work could include setting up a new computer system, installing software and antivirus protection, setting up network and email access, and providing ongoing technical support and maintenance.
Where do I start with small business IT support services?
To start with small business IT support, first identify the specific technology needs and requirements of your business. Once you have a clear understanding of your needs, research IT support providers and service that match those needs, and evaluate their experience and reputation. You can then contact the provider to discuss your requirements and obtain a quote for their service.
How much does IT cost to hire IT support?
The cost of hiring an IT support team can vary depending on the specific needs and services required by the business. IT support providers may charge a fixed monthly fee or an hourly rate for their services. On average, you can expect to pay between $100 to $200 per hour for IT support. IT Support is a great strategy to have the expertise, skills & knowledge of a high level IT professional at your fingertips with a solution.