What are managed IT services and managed services providers?
Bridge IT is a highly reputable it services company in Brisbane, QLD. As a managed services provider (MSP) we specialise in IT support that proactively manages and monitors your company’s IT infrastructure and IT systems. This includes onsite support & remote support for your computers, servers, mobile device management, networks, cloud systems and data.
Our in house team provides support services, fully managed or partially managed, to your entire team, from the business owner down. Managed IT services can help you save money by preventing small problems from turning into big ones.
How do MSPs differ from other types of IT support?
MSPs (Managed Service Provider) are different from other types of IT support in a few key ways. First, MSPs proactively manage and monitor your company’s technology infrastructure. This means they’re constantly on the lookout for problems and they can often fix them before they become big issues.
Second, MSPs usually charge a flat monthly fee instead of charging by the hour. This makes it easier to budget for your IT needs and it gives you predictability when it comes to your IT costs.
Finally, MSPs typically offer a wide range of services, which means they can be your one-stop shop for all your IT needs & business technology. This can save you time and money by consolidating all your IT support into one company.
How managed IT service pricing works?
As a Managed IT Service Provider, we have options to accommodate your needs and budgets. Our managed services rates range from partially managed services with variable rates, through to an all inclusive monthly flat fee which can help you with a set budget. There are several pricing models from basic it services where the services cost is low. This fee is usually based on the number of users you have and the level of support you need.
For example, if you have a small business with 10 employees, you can expect the services cost to be around $700 per month for basic managed IT services. If you need more comprehensive services, such as 24/7 support, server management, cyber security, data security, data storage, cloud backup or project management, you can expect to pay more.
The best way to get an accurate managed it services rates for your specific needs is to have a discovery meeting with us where we will go through all your current technology, your pain points, scan your network and establish your needs. etc.
Some factors to consider with pricing
The price of managed IT services is not the only thing you should consider when choosing a provider. Here are some other factors to keep in mind:
25 years in the industry and have specialised in managed services for the last 10 years. We understand specific needs of small business and strive for the highest level of support and security based on industry best practices.
Most of our businesses run general office hours but we have a few that run 24/7. We are happy to offer 24/7 support as an add on option to your plan. This will ensure you can always get help when you need it, no matter the time.
We offer many services in house & have partnered with suppliers & distributors to be able to support even more. Our initial technology review will ensure we’re able to support everything you need, as well as get the best return on investment.
We are based in Brisbane QLD. While most of our supported businesses are local, we also offer support for businesses Australia wide. If there is a need for a local technician, we have partners globally who step in to assist.
Managed IT Service Options Available
There are a number of different managed IT services available. Here are some of the most common:
Help Desk Support
This is the most basic type of managed IT service. A support call, on site support, can provide you with 24/7 support for your employees. This includes help with password resets, email setup, and other basic IT needs.
Managed Network Services
Managed network services can help you keep your network up and running smoothly. This includes monitoring your network for problems and fixing them before they cause downtime.
Managed Security Services
Managed security services can help you protect your company’s data from cyber threats. This includes monitoring your network for possible attacks and implementing security measures to prevent them.