PRICING
No mystery invoices and no lock-in contracts. Bridge IT publishes its rates. Security, device management and backup start at $81.45 per user per month with a 24/7 security operations team included, ad-hoc support is $175 per hour, and every managed client is backed by our published service level agreement: urgent issues get phone or remote support within 2 hours, non-critical within 4. All prices ex GST.
SECURITY LEVELS
Every user is priced the same way: one level across your whole business, covering each person, their email and Microsoft 365 account, and their computers. No per-device charges, no separate products to juggle. A 24/7 security operations team watches your devices, email and Microsoft 365 logins, ready to step in at any hour.
Recommended for most businesses with staff working on computers.
Talk to usRecommended for financial, medical, legal and real estate businesses, and anyone who holds sensitive client information.
Talk to us✔ One level across your business. Every paid Microsoft 365 licence is covered at the level you choose, so there are no unprotected accounts. Staff without a computer are charged at the email-only rate.
✔ Extra computers are included. Up to 2 computers per user on B-Secure and 3 on B-Secure Plus, so a desktop and a laptop cost the same as one.
✔ Microsoft 365 security settings management: $50 per month per business. Microsoft changes its security settings regularly, so we manage yours continuously with a dedicated tool, keeping your account locked down and lifting your Microsoft Secure Score.
✔ Servers: $75 per month each, managed and protected.
✔ Help desk and portal included, with support work billed at our hourly rate as you need it.
✔ No lock-in contract. Billed monthly; change or cancel at any time. Microsoft 365 licences are the only exception: they’re annual subscriptions that renew every 12 months from their start date, and are quoted alongside your plan.
Want the full market picture? Read what managed IT really costs in Brisbane: the market range, what moves it, and how our numbers compare.
HOURLY WORK
$175 / hour
Pay-as-you-go help with no contract, ideal for one-off problems, projects and second opinions. Billed for the time your issue actually takes. Also the rate for work outside a managed plan: projects, on-site visits and structured training.
WHY ONE PLATFORM?
A scam email leads to a stolen login, which leads to a hacked laptop. When your email security, device protection and training run on separate systems, each one sees only part of the picture. Our security levels put everything on one screen, so we can follow an attack from start to finish and act faster, with a 24/7 security operations team ready to step in.
Insurers have noticed. They increasingly favour 24/7 security monitoring, and some now require it. One study found insurance claims from businesses with 24/7 security monitoring were typically 97.5% lower than from those relying on antivirus alone.*
— Watched around the clock: devices, email and Microsoft 365 logins, 24/7.
— One accountable team: no vendor gaps, no finger-pointing, one place to call.
— Evidence, not assurances: plain-English security business reviews are your best answer to insurers, regulators and clients.
* Sophos-commissioned survey by Vanson Bourne (2024) of 282 cyber insurance claims; median claim values for businesses using managed detection and response compared with endpoint protection only.
If the worst happens, the question you’ll be asked by your cyber insurer, by regulators under the Notifiable Data Breaches scheme, and by your own clients is simple: what reasonable steps were you taking? A professionally managed security level answers it: devices protected and watched 24/7, email filtered, logins monitored, staff trained, backups running and restorable, and security reports proving all of it.
THE FINE PRINT
Your security level covers what keeps your systems running, secure and monitored; the inclusions are listed above. To avoid surprises, here’s what sits outside it and is quoted or billed at our standard hourly rate:
Plans also don’t cover: equipment we don’t manage; issues caused by unauthorised changes, non-recommended use, or maintenance we were prevented from performing; product warranties (these remain with the vendor; we coordinate claims on your behalf); hardware purchased elsewhere (the supplier’s terms apply); consequential loss of profit; and operating-system upgrades for out-of-date workstations, which are charged subject to the hardware’s age and condition. Out-of-warranty mission-critical devices such as servers and backup appliances are renewed immediately; we sell all major vendors’ warranties.
Service hours: Monday to Friday 08:30–17:00; all other hours and public holidays are outside-hours. The 24/7 security operations team watches your systems around the clock regardless. Fair use: plans are sized on average client usage. If your usage is materially and persistently excessive, we’ll talk to you first about adjusting your plan before any extra charges apply. Project work outside an agreed scope is always quoted separately.
BEFORE YOU DECIDE
Security levels are billed monthly and you can change or cancel at any time. Microsoft 365 licences are the one exception: they’re annual subscriptions with Microsoft. Ad-hoc support has no contract at all.
We publish our SLA: urgent issues within 2 hours, non-critical within 4. Whoever you choose, make sure they put response times in writing; most won’t. Security threats are watched 24/7 on every security level.
Projects, on-site visits and training are billed at $175/hr on any plan, so allow a small buffer beyond the monthly fee for the year’s one-off work, and get fixed quotes for anything big before it starts.
We’re based in Brisbane and remote-first, supporting businesses Australia-wide, with on-site attendance across Brisbane and SEQ when it’s genuinely needed, and global partners for anything further afield.
HOSTING
✔ Server Owned & Managed by Bridge IT
✔ Australia Hosting
✔ 99.9% Uptime
✔ Superfast SSD
✔ Imunify360 Security
✔ AccelerateWP Optimization
✔ Auto Updates
✔ SSL Certificate (Free)
✔ 1 x Free .com.au Domain Name
Australian-based hosting with 99.9% uptime, superfast SSD performance and enterprise-grade Imunify360 protection — maintained by the same Brisbane team that supports the rest of your IT. Pick the plan that matches your site’s scale; add storage, CDN or a dedicated IP any time.
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