PRICING
No mystery invoices and no lock-in surprises — Bridge IT publishes its rates. One managed bundle from $100 per user per month, ad-hoc support at $175 per hour, and every managed client backed by our published service level agreement: urgent issues get phone or remote support within 2 hours, non-critical within 4. All prices ex GST.
THE BUNDLE
Rather than selling security piece by piece, we bundle the full stack into one per-user price — the same protection for every client, from solicitors and financial planners to trades businesses.
From $100 / user / month
Every user gets the complete stack:
✔ Computer & Device Management — proactive 24/7 monitoring and management, maintenance, updates and patching, with purpose-built scripts that fix errors the moment they appear.
✔ Antivirus — Threatdown for computers, servers & mobiles — fully managed: we step in the moment an issue is detected, and you’re notified when action is needed.
✔ Microsoft 365 Backup by Dropsuite — backups 6–12 times a day across Email, OneDrive, SharePoint, Teams, Contacts, Calendars and Groups, retained 7 years (adjustable to 11) with unlimited storage. Details.
✔ Microsoft Suite Security by CheckPoint / Avanan — AI-driven protection across Email, OneDrive, SharePoint and Teams; 400+ indicators assessed per email, suspicious messages blocked before anyone can click. Details.
✔ Ad-Hoc Support – Pay As You Need – With dedicated help desk & portal — the same team that runs your stack answers your calls.
1-year commitment due to software requirements. Microsoft 365 licences are quoted alongside your plan at the tier that fits your business.
Why “from”? Because the price follows the work, not the headcount. A straightforward setup — cloud apps, modern devices, no servers — sits right at $100. What moves the number is complexity: servers, compliance obligations, legacy systems. If that sounds like you, the free discovery call is the perfect place to discuss this.
Want the full market picture? Read what managed IT really costs in Brisbane — the market range, what moves it, and how our numbers compare.
HOURLY WORK
$175 / hour
Pay-as-you-go help with no contract — ideal for one-off problems, projects and second opinions. Billed for the time your issue actually takes. Also the rate for work outside a managed plan: projects, on-site visits and structured training.
WHY BUNDLE?
No single product stops everything — and any vendor who tells you otherwise is selling something. Modern attacks come in layers, so the defence has to match: monitoring keeps machines patched so known holes close quickly; antivirus catches the malware that slips through; email security stops phishing before anyone can click it; and backup is the layer that saves the day if everything else is beaten. Each layer in the bundle exists to catch what the one before it missed.
It’s also why we bundle rather than sell pieces. When the same team runs your monitoring, antivirus, email security and backup, there are no gaps between vendors and no finger-pointing between suppliers — the alert, the investigation and the fix all sit in one place. Bundling also lets us manage per-device and per-user pricing as one package, which consistently works out cheaper than buying the parts separately.
— Layers, not silver bullets — every tool covers another tool’s blind spot.
— One accountable team — no vendor gaps, no finger-pointing, one place to call.
— Evidence, not assurances — a documented stack is your best answer to insurers, regulators and clients.
If the worst happens, the question you’ll be asked — by your cyber insurer, by regulators under the Notifiable Data Breaches scheme, and by your own clients — is simple: what reasonable steps were you taking? A professionally managed stack answers it: endpoints protected and monitored, email filtered, backups running and restorable, and a support history proving all of it. That’s the difference between an incident you recover from and one you have to defend.
THE FINE PRINT
Your bundle covers what keeps your systems running, secure and monitored — the inclusions are listed above. To avoid surprises, here’s what sits outside the bundle and is quoted or billed at our standard hourly rate:
Plans also don’t cover: equipment we don’t manage; issues caused by unauthorised changes, non-recommended use, or maintenance we were prevented from performing; product warranties (these remain with the vendor — we coordinate claims on your behalf); hardware purchased elsewhere (the supplier’s terms apply); consequential loss of profit; and operating-system upgrades for out-of-date workstations, which are charged subject to the hardware’s age and condition. Out-of-warranty mission-critical devices such as servers and backup appliances are renewed immediately — we sell all major vendors’ warranties.
Service hours: Monday to Friday 08:30–17:00; all other hours and public holidays are outside-hours. Fair use: plans are sized on average client usage — if your usage is materially and persistently excessive, we’ll talk to you first about adjusting your plan before any extra charges apply. Project work outside an agreed scope is always quoted separately.
BEFORE YOU DECIDE
The bundle carries a 1-year commitment because Microsoft 365 licensing is annual. Ad-hoc support has no contract at all — match the commitment to where your business is.
We publish our SLA: urgent issues within 2 hours, non-critical within 4. Whoever you choose, make sure they put response times in writing — most won’t. 24/7 cover is available as an add-on.
Projects, on-site visits and training are billed at $175/hr on any plan — so allow a small buffer beyond the monthly fee for the year’s one-off work, and get fixed quotes for anything big before it starts.
We’re based in Brisbane and remote-first, supporting businesses Australia-wide — with on-site attendance across Brisbane and SEQ when it’s genuinely needed, and global partners for anything further afield.
HOSTING
✔ Server Owned & Managed by Bridge IT
✔ Australia Hosting
✔ 99.9% Uptime
✔ Superfast SSD
✔ Imunify360 Security
✔ AccelerateWP Optimization
✔ Auto Updates
✔ SSL Certificate (Free)
✔ 1 x Free .com.au Domain Name
Australian-based hosting with 99.9% uptime, superfast SSD performance and enterprise-grade Imunify360 protection — maintained by the same Brisbane team that supports the rest of your IT. Pick the plan that matches your site’s scale; add storage, CDN or a dedicated IP any time.
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